Skip to Content Skip to Sitemap
Holiday Fraud Prevention:

At this busy time of year, we want to remind our members to be extra cautious of fraudsters attempting to access your account information. While iTHINK Financial actively monitors your accounts for potential fraud, please remember that we will NEVER initiate a call or email asking for your card PIN, Online Banking username and password, or full card number. If you have any doubt about the validity of a phone call or email you receive from us, please call our direct number at 800.873.5100 to speak with us immediately.

Woman using cell phone sitting on a couch

Card Control

Card Control at Your Fingertips

A lost or stolen debit or credit card can be extremely stressful, but with iTHINK Financial’s Card Control you can get back to everyday living in no time! Simply use Card Control to lock your iTHINK Financial debit or credit card so you don’t have to worry about someone else using your card. It’s free and easy to use, and if you later find your lost card, you can unlock it yourself!

You can access Card Control through Online or Mobile Banking or the iTHINK Financial Mobile Banking app. Just select the "Unlocked" button for the card you want to lock. In Online Banking click OK to confirm or in Mobile Banking select "Lock Card" and then select OK to confirm. Within seconds your card will be locked from future use.

Please note that while locked:

  • Automatic payments using the locked card will not be processed   
  • New transactions will be declined, including ATM withdrawals
  • Card payments and refunds will still be posted to the locked card
  • If your card was lost or stolen, please contact us to request a new card (or you can visit a branch to get your debit card instantly reissued)

You can unlock your card at any time in Online or Mobile Banking.

Once unlocked:
  • You may need to reinstate automatic payments using your card if a payment was blocked while your card was locked
  • If there are any unauthorized charges to your account, please contact the Credit Union at 800.873.5100 or serviceplus@ithinkfi.org.

 

Events

Event Icon

Treasure Coast Food Bank on Dec 5

Learn More
Event Icon

BALANCE Webinar: THE BASICS OF PERSONAL FINANCE on Dec 8

Learn More
Event Icon

BALANCE Webinar: THE BASICS OF PERSONAL FINANCE on Dec 17

Learn More
Scroll to Top