Our personalized service.
Without it, we’d be just another financial institution!
We believe our employees are the key to our competitive advantage and success. Service Excellence is the primary goal of each employee. We define Service Excellence as building trust and respect by knowing our Members and providing the right solutions for their needs in a timely, accurate and memorable way.
To inquire about our opportunities stop by the nearest branch, fax your resume to 561.226.5407, or click on the link below to register with iTHINK Financial and start your job application:
Online Employment Application
iTHINK Financial is an Equal Opportunity Employer and participates in E-Verify. It is our policy to recruit and select applicants for employment without regard to age, sex, religion, race, creed, color, national origin, marital status, veteran status or on the basis of a disability not limiting the applicant’s ability to perform satisfactorily the job available. No question on this form is intended to secure information to be used for such discrimination. It is the policy of the iTHINK Financial to provide reasonable accommodations or assistance, upon request, to assist disabled applicants or employees in completing this application.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Benefit Coverage Begins Day One:
- United Healthcare Medical Plan Options
- Dental, Vision & Hearing
- Personal Health & Wellness Program
- Tuition Reimbursement & Student Loan Forgiveness
- Matching 401k
- Short & Long Term Disability
- Life Insurance 3x Base Salary
- Accidental Death and Dismemberment Insurance 3x Base Salary
- Employee Assistance Program
More Valuable Benefits:
- Vacation and Holidays
- Competitive Salaries
- Success Sharing Bonus
- Long-term Career Growth Opportunities
- Credit Union Services at no charge – online bill paying, checking, and more!
- Employer Paid Pension
- Recognition and Awards
- Remote Work Options
- Flexible Scheduling Options
- Employee Monthly Breakfast Socials
*Benefits may vary for part-time employees.
Available Career Opportunities
Location: 1000 NW 17th Avenue, Delray Beach, FL 33487 or 4450 24th Avenue, Vero Beach, FL 32967
Status: Full-Time – Non- Exempt
Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner. Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.
- Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
- Provide members with the most recent accurate information about the credit union features and benefits.
- Open member accounts and process transactions.
- Resolve and process account inquiries.
- Adhere to member identification guidelines.
- Positive Attitude
- Sales and service oriented
- Ability to handle high call volumes
- Ability to handle sensitive and confidential information
- Attention to detail and quality- oriented.
- Must have good computer skills
- Must be able to multitask and prioritize requests
- Flexible and adaptable
- Exceptional conversational and problem-solving skills
- Ability to work flexible hours to accommodate department needs as required
Click here to apply
Location: 2100 NW Courtyard Circle, Port St. Lucie, FL 34986
Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions. Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and credit union policies and procedures.
- Deliver products and services to meet members’ financial needs.
- Provide members with the most recent accurate information about the features and benefits.
- Open member accounts and process transactions.
- Process consumer loan applications.
- Process teller transactions.
Click here to apply
Location: Barrett Branch - 1075 Cobb Place Blvd NW Kennesaw, GA 30144
Welcome members to the Credit Union and deliver excellent service by processing accurate and efficient account transactions and maintenance. Identify member financial needs and make referrals to product and service solutions.
Major Duties and Responsibilities:
Welcome members to the Credit Union and thank them for their business.
Process accurate and efficient account transactions and maintenance.
Provide members with up to date information about product and service features and benefits.
Create and review all daily and monthly department reports ensuring timeliness and accuracy.
Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.
Responsible for processing member information and transactions consistent with BSA policy and procedures. Understand the regulatory requirements and the internal BSA/AML policies, procedures, and processes. Understand and describe; Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file appropriate forms in a timely manner; Suspicious Activity Report, Currency Transaction Report, Document CRM consistently as directed by operational procedures.
Skills, Knowledge, and Ability
Know all features and benefits of the credit union's products and services.
Working knowledge of organization's policies/procedures and credit union's service philosophy.
Working knowledge of safety and security program for false alarms, robberies, bomb threats and extortion.
Working knowledge and proficiency of credit union's computer systems (FSP, CRM, etc.)
Working knowledge of state and federal consumer lending regulations.
Ability to understand and follow basic written and oral instructions.
Behavioral Model; What activities are involved.
a) Communicate clearly and effectively in verbal and written format with members and employees.
b) Prepare and maintain confidential records and reports.
c) Analyze statistics and financial data, relevant facts and develop solutions.
d) Assess needs of multiple members and prioritize requests ensuring highest quality service possible.
e) Exercise judgment under direct supervision to interpret, act upon and handle daily routine.
f) Process transfers and disburse cash or check share withdrawals requested in person, by telephone or by mail.
Outcomes; The expected results, goals, and objectives.
- Individual goals for productivity and accuracy are achieved.
Branch goals for products and services are achieved.
Outbound communication goals are achieved.
Cash drawer balances daily.
All work performed conforms to Credit Union guidelines and standards.
Ensure the confidentiality and security of credit union and member information being processed.
Serve as backup other positions as required.
Perform other duties as may be assigned by Branch Manager.
Education and Experience
Job requires a high school level of language, math and reasoning skills and one-year experience in a related field with equal responsibilities is acceptable and/or work experience in a financial institution with similar responsibilities. Formal training should be supplemented with continuing education. This is a non-exempt position.
iTHINK Financial is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
Vision: Ability to complete necessary paperwork and verify signatures and proper completion of documents by members
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Sitting, walking, standing, bending, and lifting required. Ability to lift or move up to 55 pounds. Ability to maintain cash drawer, currency and coin shipment, cash machines, drive-up and ATM cassettes which may require traveling locally. Requires the ability to work flexible hours and overtime as required.
Work Environment/Physical Activities
Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.
Notice: This job description is not intended to be, nor should it be construed as, a contract for employment. iTHINK Financial makes no guarantee of permanent employment. This job description is to be used as a guideline to give you an understanding of what the credit union has defined this position to be. iTHINK Financial is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. iTHINK Financial is an Equal Opportunity Employer.
Click here to apply
The Credit Union employment decisions are based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee's race, color, religion, gender, sexual orientation, national origin, citizenship, age, accommodational handicap, genetic information or any other characteristic protected by law. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.